Our 15 Action-Backed Guarantees
At Lotus West Properties, we don't just talk — we back our words with action. While other property management firms make empty promises, we offer 15 concrete guarantees that protect your investment and hold us accountable. Here's exactly what you can expect when you trust us with your Los Angeles property.
Happiness Guarantee
Month-to-month contract. We earn your business every day.
Satisfaction Guarantee
Full refund of our fee if you're unhappy in the first three months.
24-Hour Response Guarantee
We always reply within one business day.
Tenant Quality Guarantee
Up to $1,000 coverage on eviction costs if our screening fails.
On-Time Payment Guarantee
Your rent in your account by the 15th of each month.
Transparent Pricing Guarantee
No hidden fees, ever.
Maintenance Resolution Guarantee
Issues fixed promptly, or your next month is free.
Legal Compliance Guarantee
Our leases are vetted by top landlord law firms and compliant with fair housing laws.
Dedicated Manager Guarantee
One point of contact for you and your tenants, always.
Market-Rate Rent Guarantee
We match market rates or pay the difference.
Vacancy Cap Guarantee
We limit vacancy periods or cover the loss.
Clear Reporting Guarantee
Timely monthly reports or we credit your account.
Expertise Guarantee
If we make a mistake, we pay, not you.
Multilingual Service Guarantee
Team members fluent in English and Spanish.
Pet Damage Guarantee
Up to $1,000 reimbursement for pet damage.