Lotus West Properties is committed to being a responsible sender of electronic communications and complying with all applicable anti-spam laws, including the CAN-SPAM Act and the California Anti-Spam Law.

Our Commitment

We only send commercial emails to individuals who have expressly opted in to receive them or with whom we have an existing business relationship.

Email Content

Our emails will always include:

• Our company name (Lotus West Properties)
• Our physical mailing address
• A clear description of why you are receiving the message
• A valid and functioning unsubscribe mechanism
• Clear identification of the message as an advertisement, when applicable

Opt-In and Opt-Out

Opt-In

We collect email addresses through clear, conspicuous, and informed consent. We use a double opt-in process to ensure the accuracy of email subscriptions.

Opt-Out

You can opt out of receiving marketing emails from us at any time by:

• Clicking the unsubscribe link at the bottom of our emails
• Emailing us at unsubscribe@lotusproperties.com
• Calling us at (323) 487-2650

We will honor all opt-out requests promptly and within ten (10) business days at the latest. Once you have opted out, we will not sell, rent, or share your email address with third parties.

Email Collection and Verification

We collect email addresses directly from our website forms, in-person interactions, and through lawful third-party sources. We use industry-standard practices to verify the accuracy of email addresses, including:

• Email validation at the point of collection
• Regular cleaning of our email list to remove invalid addresses

Frequency of Emails

Subscribers can expect to receive marketing emails from us no more than once per week unless specified in a particular campaign or newsletter. We respect your inbox and strive to provide valuable content with each communication.

Third-Party Email Lists

We do not purchase, rent, or use third-party email lists for marketing purposes. Our email lists are composed solely of individuals who have directly opted to receive our communications.

Complaint Process

If you believe you have received spam from us, please report it immediately to spam@lotusproperties.com. We take all spam complaints seriously and will promptly investigate. Our process includes:

1. Acknowledging receipt of your complaint within one (1) business day
2. Investigating the issue thoroughly
3. Providing a resolution or explanation within five (5) business days
4. Taking corrective action to prevent similar problems in the future

Compliance with Laws

We comply with the CAN-SPAM Act 2003 (U.S. Federal Law) and the California Anti-Spam Law (Business and Professions Code section 17529) 2003. We are committed to reviewing and updating our practices to ensure compliance with these and other applicable laws.

Email Security

We implement industry-standard security measures to protect your email address and other personal information from unauthorized access or disclosure.

Policy Updates

We may update this Anti-Spam Policy from time to time to reflect changes in our practices or relevant laws. We will notify our subscribers of any material changes to this policy.